Below is a list of some of the more common reasons for delay of payment along with further information and how to resolve them. It needs to be revised and resubmitted along with any required supporting documents. You can reply directly [email protected]

, and we will re-process them. No need to resubmit them into our queue.

Supporting documents (Signoffs, Time-stamp Photos, etc.) were not received with your invoice. Please resubmit the required documents with your invoice.

• Why: Depending on the account, you may need to submit a signoff, photos, etc. with your invoice. If we do not have them, it will cause a delay in payment.
• Resolution: Reply back with the required documents. If they were previously sent or sent to an account manager, you can advise us of the prior submission, but we always suggest sending them with your invoice.

Missing W9.

• Why: We cannot process or approve an invoice if we do not have your approved W9 on file. It is a requirement by law.
• Resolution: Submit your W9 to [email protected]. Once we receive it, you can resubmit your invoice.

Services cannot be billed in advance

• Why: All routine or monthly services for Lawn and land must wait to be submitted at the end of the month of service. We cannot accept an invoice in advance.
• Resolution: Wait until the end of the month and resubmit your invoice.

Invoice Timely

• Why: I did not receive payment for an invoice I submitted 30 days after I completed the work.
• Resolution: Invoices shall be submitted no later than ten (10) calendar days after the completion of Services with respect to which the invoices relate. 

The purchase order number is missing, is incorrect or has been canceled.

• Why: We need the WO # (can also use Purchase order #) to look up your service in our system. If we do not have it, we will not be able to match it in our system. We need the WO # to apply your invoice to the correct WO.
• Resolution: Resubmit the invoice with the WO # on it. If you do not have your WO #, you can speak with your Account Manager.

The amount being billed does not match the agreed upon amount on the contract, exhibit or purchase order.

• Why: You may be over-billing or under-billing on your invoice, and we cannot process it. Please make sure to reference your agreed pricing, NTEs, or DNE. If you did not get an approved increase, this could be a reason for delay payment.
• Resolution: Adjust your invoice and resubmit. All increases in billing must be pre-approved in advance.